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Supply Chain Engineering

Logistics Engineering

One of the particular elements characterizing Synergy is the group of Supply Chain Engineers which it has formed. The task of this group is to analyze the needs of each new partnership and the corresponding requirements it entails, as well as to analyze the new needs arising out of the evolution / change of the strategy and the requirements of existing customers. The SC Engineers team then presents the ideal way of operating for all departments of the Company and the best procedures that need to be adopted in order to meet the new needs in a hi-quality and effective manner.

In this context, the SC Engineers team indicates the optimal layout within the Distribution Centers, which may call for a re-engineering of the warehouse space, it cooperates with the IT department in order to integrate the project into the Company’s information systems and to configure the software, it trains the human resources in the service needs of the project at hand, it coordinates the beginning of the project and it monitors its smooth development.

The Supply Chain Engineers group operates in the context of continuous improvement which is a concrete objective of our Company and a daily way of thinking, both in our relationships with customers and in our internal processes. In this context, we implement and constantly reassess the Lean Management.

The elimination of any unnecessary action during the reception, storaging, distribution and the value-added services is a prerequisite for ensuring quality operations while keeping costs at bay. A host of indicators that identify sources of “wastage” are used daily to constantly improve our performance.

Research & Development

Synergy’s culture is tightly knit with perpetual evolution. That is why we are constantly investing in the development of the Supply Chain Engineering, a project undertaken by a dedicated team of engineers, tasked with exploring potential changes which will optimize the processes and upgrade the quality of our work.

Our goal is to provide our clients with the best in class services, which will perpetually improve their work while at the same time developing it.

For Synergy, development is inextricably linked with research, something which is engraved in its corporate DNA, either in the technological field or embedded within some process which will prove to be helpful along the way. We are not just looking for the information but we analyze it from the perspective of Logistics with the aim of supporting the sales of the customers, something which sets us apart from the competition.


Synergy has the necessary state-of-the-art technological background for the support of the Best in Class services it offers to its customers, utilizing sophisticated solutions and equipment across the entire Supply Chain spectrum.

The Company fully responds to its customers’ need for “visibility” by monitoring serial numbers, offering traceability even at the item level (critical factor for industries such as Foodstuff, Pharma, etc.) and a series of other actions.

Advanced technology is also applied in the field of Document Management and electronic archiving. In addition, we are also able to effectively support the required data exchange mechanisms with our customers’ information systems and to provide Web Based Reporting.

On the hardware level, the Company has last generation equipment (barcode scanners, printers, etc.), as well as server rooms with the support of power generators and UPS’s, wired and wireless LAN’s for reliable, unfailing operation.

Technology at a glance:

  • Warehouse Management System.
  • RF Scanning.
  • Web Based Reporting.
  • POD (Proof of Delivery).
  • IOD (Information of Delivery).
  • Telematics -Track & Trace.

Information systems are protected by Cisco Firewalls which prevent unauthorized users from access to the Company’s private networks and from modifying, removing or adding data. Within the Company’s internal network there is a classified access for users of computers and laptops.

The coverage of the company’s Logistics needs – and by extension of its clients’ needs- is based on the most sophisticated Supply Chain management Information System: the “Logistics Vision Suite 3plus”. The capabilities of the system, combined with the use of multiple means of inputting information (barcode scanning, RFIDs, etc.), ensure the complete recording and the retention of all information related to the route followed by a particular item or batch of a product, from its reception in the warehouse up until the end consumer.

In particular, the identification of a batch of a product through the use of RF Scanners, from the reception from the supplier, the return from the customer, through all the internal stages of handling it in the warehouse, up until the distribution, enables the immediate and reliable recording of the information. The information system is configured in such a way as to ensure strict compliance with the client’s traceability specifications while optimizing the design and implementation of the warehouse operations.

All of the above safely enable us to provide appropriate traceability information (upstream, downstream) to our clients, either for recall or for information purposes.

This information is immediate and effective and it fully safeguards the client as well as the Company in the face of the Law.


Seeking ways to meet the ever-increasing needs of its clients, Synergy has created a complete, state of the art hardware and software infrastructure. Our facilities have both wired and wireless local area networks which serve to transmit data from a range of fixed (routers, firewalls, switches, access points, servers, computers, printers) as well as portable (wireless hand held terminals) devices.

The uninhibited operations ensure shorter times, which come as a result of our design and know-how. At the same time, our facilities – and in particular the Server Rooms, supported by power generators and UPS – remain operational around the clock.

SC Engineering Management is responsible for the electronic communication with all Synergy depositors’ systems, having experience in file sharing with almost all market systems (SAP, Atlantis, Softone, etc.).

We work with leading companies in their field in order to ensure maximum efficiency. Therefore, our key partners regarding the WMS and ERP systems are ATC – a partner of EPICOR CORPORATION – and MANTIS INFORMATICS SA.

Our state-of-the-art technological infrastructure enables us to fully support the required electronic data exchange mechanisms with our vendors’ and partners’ Information Systems, while supporting seamless information across the systems.

Moreover, we are actively helping to reduce phone calls, printouts and duplicates, focusing on efficiency and the acceleration of the production process.


A distinctive feature of our Company is the integration of Innovations which further enhance our Quality and Reliability levels while maintaining or reducing operating costs for the benefit of both parties. These innovations are integrated at all stages of our internal operations and of our collaboration with customers.

We believe in a lean yet robust organization and structure, which is reinforced by the introduction of Innovations both at systems and equipment level and at the level of the structuring of the work internally and of the management of the Human Resources.

Ιnnovative are also the solutions we offer the Commercial Departments of our clients, who we advise on the planning of promotional or other type of campaigns, from the perspective of the implemention of the Logistics activities and then we undertake the whole organization, implementation and the evaluation after completion.

Innovation governs every Supply Chain proposal we submit to our customers and is put into practice through specific methodologies for the implementation, controlling and evaluation of the results.

In the context of the provision of innovative services, Synergy, in addition to its Logistics Reports which it provides to its customers, uses a specific methodology for providing ‘Business Intelligence’ tools – commercial data which support them in taking the best commercial decisions.