Quality Policy

At Synergy we insist on quality and our priority is to ensure it at every stage of the processes and in every collaboration. We offer comprehensive recommendations and solutions to any problem or need the client may face within the supply chain.

Our performance guide is the plethora of indicators we use to measure our results and to assess performance levels in key areas such as inventory accuracy, order fulfillment completeness, delivery validity, delivery speed, stock availability, the response speed to customer requests, etc.

We monitor closely the developments of the needs of the clients who put their trust in us and propose appropriate actions and solutions aiming at excellence in quality.

In this context, we place great importance in obtaining all the necessary quality certifications for the Company, which are required by every modern organization – potential client and thus, we have been certified by: ISO 9001: 2015, ISO 14000, ISO 18000, and EN ISO 22000: 2005.

At the same time, the Company is frequently audited with complete success by rigorous audits conducted by our multinational Corporate Clients, through specialized auditors who visit our country so as to examine the response level of their local 3PL partner in respect to the global standards in the agreed SOP, but also in areas such as Health, Safety and Environmental Management.