Key Performance Indicators are indicators by which we measure the performance of specific actions with respect to how efficient we are in managing our depositors’ projects. We share the measurement results with our depositors in complete transparency.

In Synergy the KPI’s we follow are over 50. Below are listed a few indicative ones:

• Order manually inserted to WMS
• Order entry time – cut off
• Percentage of customer claims
• Number of customers order processed per day
• Order entry accuracy
• Total order cycle time
• OTIF (On time and full)
• Inventory obsolescence
• Inventory items with incorrect stock balances
• Stock turn
• Back orders lines
• Average weight per order
• Average cube per order
• Number of order lines shipped per day
• On-time shipments
• Units picked per hour
• Order accuracy
• Order picking accuracy
• Order picking efficiency (per unit)
• Freight bill accuracy

• Order fill rate
• In full delivery
• Full pallet pick/ total pick
• Number of order lines picked per day
• Οrder receiving/put-away efficiency (unit)
• Damage free orders
• Paper correct orders
• On-time arrivals
• Unique SKUs per depositor
• Scheduled and non-scheduled receiving
• Damaged units percentage
• Product returns
• Unit labeling per hour
• Number of units re-packaged
• Ποσοστό επιστρεφόμενων προϊόντων που είναι εμπορεύσιμα
• Ποσοστό επιστρεφόμενων προϊόντων που είναι ακατάλληλα
• % of free orders delivered cost
• Claims as % of freight costs
• Delivery confirmation time
• On-time delivery (transport quality)