{"id":3375,"date":"2019-09-11T18:06:46","date_gmt":"2019-09-11T15:06:46","guid":{"rendered":"https:\/\/www.synergy-logistics.gr\/kpi\/"},"modified":"2020-10-18T15:36:31","modified_gmt":"2020-10-18T12:36:31","slug":"kpi","status":"publish","type":"page","link":"https:\/\/www.synergy-logistics.gr\/en\/kpi\/","title":{"rendered":"KPIs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]        <div class=\"breadcrumb-container theme5\">\n            <ol>\n                    <\/ol>    <script type=\"application\/ld+json\">\n        {\n            \"@context\": \"http:\/\/schema.org\",\n            \"@type\": \"BreadcrumbList\",\n            \"itemListElement\": [\n                            ]\n        }\n    <\/script>\n    <style type=\"text\/css\">\n        .breadcrumb-container {\n            font-size: 13px;\n        }\n        .breadcrumb-container ul {\n            margin: 0;\n            padding: 0;\n        }\n        .breadcrumb-container li {\n            box-sizing: unset;\n            display: inline-block;\n            margin: 0;\n            padding: 0;\n        }\n        .breadcrumb-container li a {\n            box-sizing: unset;\n            padding: 0 10px;\n        }\n        .breadcrumb-container {\n            font-size: 14px !important;\n            padding: 10px;\n            margin: 15px 0px;\n        }\n        .breadcrumb-container li a {\n            color: #808080 !important;\n            font-size: 14px !important;\n            line-height: 14px !important;\n        }\n        .breadcrumb-container li .separator {\n            color: #727272 !important;\n            font-size: 14px !important;\n        }\n        .breadcrumb-container li:last-child .separator {\n            display: none;\n        }\n    <\/style>\n    <style type=\"text\/css\">\n        .breadcrumb-container.theme5 li {\n            display: inline-block;\n            margin: 0 14px;\n            padding: 0;\n        }\n\n        .breadcrumb-container.theme5 a {\n            background: #ffffff;\n            color: rgb(102, 102, 102);\n            display: inline-block;\n            font-size: 14px;\n            height: 16px;\n            margin: 0;\n            padding: 5px 10px;\n            text-decoration: none;\n            position:relative;\n        }\n\n        .breadcrumb-container.theme5 a::before {\n            -moz-border-bottom-colors: none;\n            -moz-border-left-colors: none;\n            -moz-border-right-colors: none;\n            -moz-border-top-colors: none;\n            border-color: #ffffff #ffffff #ffffff rgba(0, 0, 0, 0);\n            border-image: none;\n            border-style: solid;\n            border-width: 13px;\n            content: \" \";\n            display: block;\n            height: 0;\n            left: -18px;\n            position: absolute;\n            top: 0;\n            width: 0;\n        }\n        .breadcrumb-container.theme5 a::after {\n            -moz-border-bottom-colors: none;\n            -moz-border-left-colors: none;\n            -moz-border-right-colors: none;\n            -moz-border-top-colors: none;\n            border-color: rgba(0, 0, 0, 0) rgba(0, 0, 0, 0) rgba(0, 0, 0, 0) #ffffff;\n            border-image: none;\n            border-style: solid;\n            border-width: 13px;\n            content: \" \";\n            display: inline-block;\n            height: 0;\n            line-height: 0;\n            position: absolute;\n            right: -26px;\n            top: 0;\n            width: 0;\n        }\n\n        .breadcrumb-container.theme5 .separator {\n            display: none;\n        }\n\n    <\/style>\n        <style type=\"text\/css\">\n        .breadcrumb-container{}\r\n.breadcrumb-container ul{}\r\n.breadcrumb-container li{}\r\n.breadcrumb-container a{}\r\n.breadcrumb-container .separator{}\r\n    <\/style>\n    <script>\n            <\/script>\n        <\/div>\n        [\/vc_column_text][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><strong>KPIs<\/strong><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1603024449625{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;]Key Performance Indicators are indicators by which we measure the performance of specific actions with respect to how efficient we are in managing our depositors\u2019 projects. We share the measurement results with our depositors in complete transparency.<\/p>\n<p>In Synergy the KPI\u2019s we follow are over 50. Below are listed a few indicative ones:[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1573210668684{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;]<\/p>\n<ul>\n<li>Order manually inserted to WMS<\/li>\n<li>Order entry time &#8211; cut off<\/li>\n<li>Percentage of customer claims<\/li>\n<li>Number of customers order processed per day<\/li>\n<li>Order entry accuracy<\/li>\n<li>Total order cycle time<\/li>\n<li>OTIF (On time and full)<\/li>\n<li>Inventory obsolescence<\/li>\n<li>Inventory items with incorrect stock balances<\/li>\n<li>Stock turn<\/li>\n<li>Back orders lines<\/li>\n<li>Average weight per order<\/li>\n<li>Average cube per order<\/li>\n<li>Number of order lines shipped per day<\/li>\n<li>On-time shipments<\/li>\n<li>Units picked per hour<\/li>\n<li>Order accuracy<\/li>\n<li>Order picking accuracy<\/li>\n<li>Order picking efficiency (per unit)<\/li>\n<li>Freight bill accuracy<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1573210637102{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;]<\/p>\n<ul>\n<li>Order fill rate<\/li>\n<li>In full delivery<\/li>\n<li>Full pallet pick\/ total pick<\/li>\n<li>Number of order lines picked per day<\/li>\n<li>\u039frder receiving\/put-away efficiency (unit)<\/li>\n<li>Damage free orders<\/li>\n<li>Paper correct orders<\/li>\n<li>On-time arrivals<\/li>\n<li>Unique SKUs per depositor<\/li>\n<li>Scheduled and non-scheduled receiving<\/li>\n<li>Damaged units percentage<\/li>\n<li>Product returns<\/li>\n<li>Unit labeling per hour<\/li>\n<li>Number of units re-packaged<\/li>\n<li>\u03a0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03b5\u03c0\u03b9\u03c3\u03c4\u03c1\u03b5\u03c6\u03cc\u03bc\u03b5\u03bd\u03c9\u03bd \u03c0\u03c1\u03bf\u03ca\u03cc\u03bd\u03c4\u03c9\u03bd \u03c0\u03bf\u03c5 \u03b5\u03af\u03bd\u03b1\u03b9 \u03b5\u03bc\u03c0\u03bf\u03c1\u03b5\u03cd\u03c3\u03b9\u03bc\u03b1<\/li>\n<li>\u03a0\u03bf\u03c3\u03bf\u03c3\u03c4\u03cc \u03b5\u03c0\u03b9\u03c3\u03c4\u03c1\u03b5\u03c6\u03cc\u03bc\u03b5\u03bd\u03c9\u03bd \u03c0\u03c1\u03bf\u03ca\u03cc\u03bd\u03c4\u03c9\u03bd \u03c0\u03bf\u03c5 \u03b5\u03af\u03bd\u03b1\u03b9 \u03b1\u03ba\u03b1\u03c4\u03ac\u03bb\u03bb\u03b7\u03bb\u03b1<\/li>\n<li>% of free orders delivered cost<\/li>\n<li>Claims as % of freight costs<\/li>\n<li>Delivery confirmation time<\/li>\n<li>On-time delivery (transport quality)<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]The Company&#8217;s most important indicators are: the Stock Accuracy (99.8%), the percentage of Orders Delivered In Full which reaches 99.7%, the Speed of Response to depositors\u2019 complaints at 84.2% and the Customer Sustainability which is at a particularly high 94.2%.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; 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We share the measurement results with our depositors in complete transparency. In Synergy the KPI\u2019s we follow are over 50. Below are&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3375","page","type-page","status-publish","hentry","description-off"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>KPIs - Synergy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.synergy-logistics.gr\/en\/kpi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KPIs - Synergy\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text][\/vc_column_text][vc_column_text] KPIs [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1603024449625{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;]Key Performance Indicators are indicators by which we measure the performance of specific actions with respect to how efficient we are in managing our depositors\u2019 projects. 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